How can I raise my queries / complaints for matters relating to my NPS account?

In case of any queries for matters relating to your NPS account, please feel free to contact us at our Customer Care Numbers which are stated on www.icicidirect.com or you can mail your query to us on npshelpdesk@icicisecurities.com

For complaints, we request you to refer process as mentioned in our Grievance Redressal Policy.

https://www.icicidirect.com/mailcontent/grievance_redressal_policy.pdf

You may also walk in to your nearest ICICI Direct Centre to seek clarifications/ express your grievances.

Please ensure that you have mentioned your PRAN in your grievance letter.

What is the TAT for various services under NPS?

You can expect a TAT of 7-10 working days for service request considering straight through forms without rejection received by NPS Ops team-Turbhe office. In case of PRAN card generation and delivery at registered address, TAT by CRA-NSDL is 21 working days.

What is the process to transfer superannuation/PF to NPS?

Subscriber needs to approach recognized provident fund/Superannuation fund by giving request for transfer of funds to NPS. It must be communicated that cheque should be issued in name of below;

• NSDL Subscriber – “ICICI Securities Ltd – Collection Account – National Pension System Trust – NUOS”
• KARVY Subscriber – “ICICI Securities Ltd – Collection Account – National Pension System Trust – KUOS”

Form & documents required (On receipt of form, documents & cheque; funds would be transferred to Trustee bank for credit in subscriber’s NPS tier 1 account)

NCIS form