General Queries

Why is the quantity of shares in my Demat account not matching the quantity in my Portfolio?

The shares displayed in your Demat account and your Portfolio may not match due to the following reasons:

• Transactions Outside ICICI Direct:

If you have carried out transactions on another platform and transferred those stocks directly into your Demat account without updating the transaction details in Portfolio, the quantity may not match.

How to update manually:

You can add the missing transactions on the Portfolio page using any of the following methods:

• Through Advance Options: Go to Portfolio → Click on Advance Options → Select Add New Transaction Manual → Add your transactions.

• Through Transaction History: Go to Portfolio → Under the Actions column, click on the edit icon for the stock → Click on Transaction History → Select Add Transaction.

• Through File Upload: If you have multiple entries to update, you can upload a file containing the transaction details: Go to Portfolio → Click on Advance Options → Select Upload New Transaction.

• IPO Allotment Outside ICICI Direct:

If you have been allotted shares through an IPO that was not applied via ICICI Direct, you need to manually update those shares in your Portfolio.

• Corporate Actions:

In case of corporate action like demerger, the Demat holdings may get updated, but the Portfolio might not reflect these changes automatically. This can lead to a mismatch between the two.