General

Why did I receive an email or WhatsApp message to update KYC?

You may receive a KYC update reminder via email or WhatsApp if your KYC details are incomplete or outdated.

You will be required to update KYC in the following cases:

a. Your KYC status with KRA is “On Hold” or “Rejected”

b. Your Central KYC is not updated in the CERSAI system

c. Your Name or Date of Birth in ICICI Securities does not match with PAN records

d. Your Email ID or Mobile Number is not validated by the KRA

You can complete the Re-KYC online using the following steps:

Steps to update Re-KYC:

1. Enter your Aadhaar number and captcha code

2. Enter the OTP sent to your Aadhaar-linked mobile number

3. Login to your DigiLocker using the PIN

4. Review and update any changes to your pre-filled KYC details

5. Click ‘Proceed’ to move forward

6. Click ‘Proceed to take selfie’ and allow camera access

7. Once captured, a green outline confirms a successful selfie

8. Allow location access for In-Person Verification (IPV)

9. Select the checkboxes on the displayed form

10. Click ‘Accept and proceed to E-sign’

11. Enter your Aadhaar number again and verify with the OTP

12. Your Re-KYC will be completed after successful e-signing

A Service Request Number will be generated upon completion.

Your updated details will reflect in the ICICI Direct system within 3–5 working days (tentatively).

The key requirements are having your Aadhaar card, the mobile number linked to your Aadhaar, and enabling camera/location access when prompted during the online process.

Note:

a. Applicable only for Resident Indian customers.

b. NRI customers must complete KYC updates through the offline route.