General

Why did I receive a pop-up or prompt to update KYC?

You may receive a pop-up or prompt on login if your KYC needs to be updated (Re-KYC).

This is required to keep your KYC records current as per regulatory guidelines.

You will be asked to update your KYC in the following cases:

a. Your KYC status with the KRA (KYC Registration Agency) is “On Hold” or “Rejected”

b. Your Central KYC (C-KYC) is not updated in CERSAI (Central KYC Registry)

c. Your Name or Date of Birth in ICICI Securities records does not match with PAN database

d. Your Email ID or Mobile Number is not validated by the KRA

You can complete the online Re-KYC easily if you are a Resident Indian customer.

Here’s how:

Steps to update Re-KYC:

1. Enter your Aadhaar number and the captcha code

2. An OTP will be sent to your Aadhaar-linked mobile number — enter it to verify

3. Your DigiLocker account will open — enter your DigiLocker PIN

4. Review your pre-filled KYC details and update any changes if required

5. Click Proceed to continue

6. Click ‘Proceed to take selfie’ and allow camera access when prompted

7. Once your selfie is successfully captured, a green outline will appear

8. Allow location access when prompted for In-Person Verification (IPV)

9. Tick the checkboxes on the displayed form

10. Click ‘Accept and Proceed to E-sign’

11. Enter your Aadhaar number again and verify the OTP for e-signature

Once verified, your Re-KYC submission will be completed

A Service Request Number will be generated after successful submission.

Your updated details will reflect in the ICICI Direct system within 3–5 working days (tentatively).

The key requirements are having your Aadhaar card, the mobile number linked to your Aadhaar, and enabling camera/location access when prompted during the online process.

Note:

a. This process is applicable only for Resident Indian customers.

b. Non-Resident Indian (NRI) customers need to update their KYC through the offline process.