General

Why are the demerger shares not reflecting under my Demat Holdings on the ICICI Direct App and Website?

If you held shares of the demerged company on the record date, the demerger shares should be credited to your Demat account. If they are not reflecting, it could be because the shares are credited but are unallocated in your ICICI Direct account. You can easily allocate them to reflect in your portfolio by following these steps:

On Website:

1. Login to ICICI Direct

2. Go to  Portfolio  → Demat Holdings

3. Click Allocate

4. Select the unallocated shares, enter quantity, and click Submit

On Mobile App:

1. Login to ICICI Direct App

2. Go to Demat Holdings

3. Tap on the stock code → Allocate Quantity

4. Select the checkbox, enter quantity, click  Allocate  → Submit

If the shares are not present on the Allocation page, download your demat statement to verify if you were eligible to receive the demerger shares. Verify the following:

a. Quantity held on record date

b. Number of shares received through demerger

To download the Demat statement follow the steps mentioned below:

Download Demat Statement (Website):

1. Go to Portfolio

2. Under Statement & Reports, click Demat Holding / Dividend

3. Select the period and click Download

Download Demat Statement (Mobile App):

1. Login to the App

2. Go to Menu → Stocks → Dividend Statement

3. Select the time period and tap the  Download  icon