General

How to registration for Internet/Phone Access & e-instructions?

To increase convenience to the customers, there is a facility for the customer to directly access his/her demat account 24 hours a day, 365 days a year through the internet.

Internet

Facilities available on icici.bank.in:

View transaction statement
View holdings
View account details
Get the ISIN for a Security
Get Settlement Details
Request for a TIFD booklet or Client Master list (CML)
e- Instructions- facility to transfer securities

Phone - Interactive Voice Response (IVR)

Facilities available:
Details of last few transactions
Details of holdings
Request for a TIFD booklet
Query for an ISIN
Get status of requests submitted - TIFD/IDT, Demat, Pledge, Remat
e- Instructions- facility to transfer securities

Further, the Call centre is also equipped to handle specific queries on the demat accounts. For accessing the above facilities, the customer needs to register for the same.

For accessing the above facilities, the application for registration should be done in the prescribed form. The form can be submitted at any ICICI Bank branch offering demat services.

ICICI Demat Services allows customer to access his demat account through the following channels:

https://www.icici.bank.in/
IVR (Interactive Voice Response) at Call Centre.

Both these channels require authentication. On https://www.icici.bank.in, access is provided once the User id and the password is mentioned and for IVR after the Telephone Personal Identification Number (TPIN) is provided.

TPIN is sent by post on submitting a Channel Registration request at any branch offering demat services.

On submission of the request, following 3 envelopes are sent:

TPIN (To be used for Phone Banking)
Infinity User ID (To be used for Internet Banking)
Password (To be used for Internet Banking)

In some cases, you may already have an User ID for the existing relationship with ICICI Bank (could be a Bank account or a credit card...) and may request for the Demat account to be linked to the same User ID ( in which the first holder is same across accounts). You will start seeing the demat account details through the same User ID.

Click here for e-instruction